Terms & Conditions

Effective Date: 11 May 2025

Welcome to Lissome Naturals Pty Ltd. By accessing or using our website (www.lissomenaturals.com.au) and purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. General

These Terms & Conditions govern the use of this website and the purchase of products from Lissome Naturals within Sri Lanka.

By placing an order, you confirm that:

  • You have read and agreed to these Terms
  • You are legally capable of entering into binding contracts

We reserve the right to refuse service to anyone at our discretion.

2. Eligibility

To place an order through our online store, you must:

  • Be at least 18 years of age; or
  • Have the supervision and consent of a parent or legal guardian.

3. Products & Accuracy of Information

We strive to ensure all product descriptions, pricing, images, and availability details are accurate and up to date. However:

  • Colours may vary slightly due to screen settings
  • Minor packaging variations may occur
  • Typographical or pricing errors may occasionally happen

We reserve the right to:

  • Correct any errors
  • Cancel orders affected by pricing or listing inaccuracies
  • Update product information without prior notice

4. Pricing & Payments

  • All prices are listed in Sri Lankan Rupees (LKR)
  • Prices include applicable taxes unless stated otherwise
  • Shipping costs are calculated at checkout

We accept secure payments via:

  • Bank transfer
  • Credit/Debit cards
  • Frimi
  • Genie
  • Other payment methods displayed at checkout

Orders will only be processed once payment has been successfully confirmed.

5. Shipping & Delivery

We deliver islandwide within Sri Lanka using reputable courier services.

  • Delivery timelines vary based on location and order volume
  • Tracking details will be provided when available
  • Delivery delays due to external factors (weather, courier disruptions, strikes, or force majeure events) are beyond our control

Risk of loss or damage passes to the customer once the order has been delivered to the provided shipping address.

6. Returns & Refunds

If you receive a product that is:

  • Damaged
  • Faulty
  • Incorrect

You must notify us within 5 days of delivery.

We do not offer returns for:

  • Change of mind
  • Personal preference (e.g., scent, texture)
  • Products opened or used (unless defective)

Refunds or replacements will be issued after inspection and verification of the issue.

For full details, please refer to our Returns Policy.

7. Product Use & Safety Disclaimer

Our skincare and wellness products are formulated for external use only unless stated otherwise.

Customers are responsible for:

  • Conducting a patch test before use
  • Following usage instructions carefully
  • Consulting a healthcare professional if pregnant, nursing, or under medical treatment

Lissome Naturals is not liable for allergic reactions, misuse, or failure to follow instructions.

8. Intellectual Property

All website content including:

  • Product formulations
  • Brand name and logos
  • Images and graphics
  • Written content
  • Packaging designs

Are the intellectual property of Lissome Naturals Pty Ltd

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Privacy

We respect your privacy and handle your personal data responsibly.

Please refer to our Privacy Policy for details on how your information is collected, used, and protected.

10. Limitation of Liability

To the maximum extent permitted by law:

Lissome Naturals shall not be liable for:

  • Indirect or consequential losses
  • Loss of income or profit
  • Skin reactions arising from improper use
  • Delays caused by third-party service providers

Our total liability shall not exceed the purchase price of the product in question.

11. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, government restrictions, supply chain disruptions, or acts of God.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time. Changes become effective upon publication on our website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

Lissome Naturals Pty Ltd

📍Ground Floor/470 St Kilda Rd, Melbourne VIC 3004
📧 Email: info@lissomenaturals.com.au
📞 Phone: +61 491 607 340
🌐 Website: www.lissomenaturals.com.au